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Technical Support Representative - Full Time
Job Status: Full Time
Job Reference #: 02985
Our customer experience champions like you will receive:
Wednesday | October 24 | 10 AM to 2 PM
3700 S. Maryland Parkway, Las Vegas, NV 89169
Deliver amazing technical support in a contact center environment that enables you to experience all the rewards a large, respected organization has to offer! You'll use your interpersonal and technical skills to educate business customers on our products, resolve their issues, and get them back up and running quickly and efficiently.
TTEC (formerly TeleTech), is currently hiring Full Time Technical Support Representatives in our Las Vegas, NV Service Delivery Center.
What you'll experience in this career:
- Answer customers' questions, lead them skillfully through the network technology and assist them in using our products to effectively operate their business
- Resolve product or service problems by selecting the best and fastest solution to customer inquiries
- Troubleshoot customer technical issues
Experience you'll need to be successful:
- Previous work experience in a technical support contact center environment or IT-related background in general
- Strong technical skills including the ability to download products, install applications, navigate internet browsers and familiarly with operating systems including Windows
- Ability to adapt to a dynamic work environment with frequent new product releases and updates
- Ability to communicate effectively with all customer types
- Technical aptitude with an ability to explain technical concepts to a varied audience
- Strong communication skills
- High school education (or equivalent)
- Flexibility in work schedules
- Availability to work 20-29 hours/week
- Typical hours: 2pm-7pm / 3pm-8pm / 4:30pm-8:30pm including weekends (required)
- Competitive pay plus performance-based bonuses
- Paid product training
- Continuing education
- Career advancement opportunities
- Employee Rewards and Discounts
- And much, much more!
What to expect once you apply: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check as a condition of employment.
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TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Thank you for your interest in TeleTech Please click the link below to apply for this position. We look forward to hearing from you!