Tropicana Entertainment Inc.
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Manager - Food & Beverage
at Tropicana Entertainment Inc.
SUMMARY: The Food & Beverage Manager is responsible for the overall operation and quality control standards for venues in the Food & Beverage Department, in compliance with Tropicana Entertainment's operating procedures. They provide direction to all Supervisors and efficiently utilize all personnel to achieve maximum operating results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Effectively work with the Food & Beverage staff and other departments to manage daily
operations and special events. Coordinate the utilization of all venues in area of
responsibility. Effectively work with the kitchen to ensure smooth operations.
- Prepare necessary data for the budget in area of responsibility; project annual costs and
monitor actual financial results; take corrective action where necessary to help ensure
that financial goals are met. Control costs of product through monitoring stock and
ensuring preparation of all food and beverages within established procedures and
policies. Oversee food/beverage inventories at all service areas.
- Maintain the appearance and cleanliness of all facilities and bar service areas at the
highest level. Promote the highest quality of service to guests. Handles and resolves all
guest complaints and concerns.
- Manage effective operation of designated food and beverage personnel and venues to
include adequate staffing. Manage the daily operations of all aspects of food and
beverage service on assigned shift. Coordinate all job activities of employees. Oversee
the scheduling and payroll for all hourly employees. Oversee effective scheduling of
employees while maintaining the highest level of guest service while utilizing minimum
use of labor hours.
- Performs duties of food and beverage supervisors as required.
- Performs other related duties as assigned by the Director of Food & Beverage.
- Must be available for scheduled work.
- Must exhibit the Thoughtful Service model at all times.
Responsible for the Food & Beverage Supervisory staff. Responsibilities include hiring and training staff members; planning, assigning and delegating work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety
EDUCATION and/or EXPERIENCE
Bachelor's degree preferred. Two to three years related experience and/or training; or equivalent combination of education and experience. Experience in a major restaurant, hotel and/or casino preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to obtain any and all required State, County or Local registrations and/or licenses, if required.
Must be able to effectively communicate in English to guests and other employees. Ability to write simple correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with weight measurements, volume and distance.
Working knowledge of Microsoft Office products required.
Tropicana Entertainment Inc. and its subsidiaries are Equal Opportunity Employers, subject to the rules and regulations of the State of Nevada. We are also a drug-free workplace. All candidates selected for employment are required to submit to a hair sample analysis and the test results must be free of illegal substances.