The Salvation Army - Southwest Division

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Case Manager

at The Salvation Army - Southwest Division

Posted: 9/25/2020
Job Status: Full Time
Keywords: eeo

Job Description

  • Provide direct case management services to homeless and at-risk veterans and their families.
  • Screen veterans’ eligibility for the program and facilitate the intake process.
  • Coordinate care with VA personnel and others on behalf of participants for eligibility documentation, mental and physical health services.
  • Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
  • Assist veterans to identify education and training goals and develop plans to meet those goals.
  • Assist veterans to identify mainstream needs and facilitate the process with appropriate service providers to meet those needs.
  • Assist veterans and their families to alleviate employment barriers.
  • Maintain, record, and report progression of veterans and their families through program participation.
  • Perform interventions and crisis-oriented counseling.
  • Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens and other locations where homeless and at-risk families may congregate.
  • Conduct home visits to provide case management services.
  • Maintain client databases and referrals for services and generate reports.
  • Complete accurate and timely data entry into the HMIS system.
  • Maintain participant confidentiality at all time.
  • Attend all scheduled team meetings and trainings.
  • Other duties and special projects as assigned.

Skill / Requirements

  • Bachelor’s degree in a Human Services related discipline. Minimum four years of related employment experience may be substituted for degree requirements.
  • Experience working with homeless and/or at-risk veterans and families preferred.
  • Strong oral and written communication skills.
  • Proficiency in Microsoft Office Software (Word, Excel, etc.)
  • Ability to communicate and work effectively with a diverse group of residents, staff and community partners.
  • Must have a valid Driver License, clean driving record and own registered and insured vehicle for client visits. Mileage reimbursement will be provided and company vehicle will be available for any transporting of clients.
  • Veteran Status Preferred.


Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. 

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis.  The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus.  The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Important Notes


The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.