Job: Customer Service Station Attendant

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Jobing Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Respond to system failures to recover trains and restore system to operation.
o Recover train and station door failures.
o Assist passengers during regular service, alternate service, or system closure.
o Manually drive reset trains as needed.
* Perform simple maintenance on Automatic Fare Collection equipment.
o Loading ticket and receipt stock.
o Retrieving stuck tickets from fare gates.
o Resetting simple alarms.
* Safely operate train and station doors.
* Assist passengers during emergency operations.
* Prepare reports or daily logs as required.
* Perform station inspections and report discrepancies.
* Assist qualified technicians in LOTO required for system recovery.
* Recover stopped escalators and faulty elevators using established procedures.
* Open and close stations.

Skills / Requirements

QUALIFICATIONS:

* Good communication skills
* Customer service skills
* Ability to work a variety of shifts and overtime as required
* Ability to function as a member of a team
* Ability to use basic hand tools
* Valid Drivers‚ License

EXPERIENCE and/or EDUCATION

* Must have a High School Diploma or equivalent, or a Technical degree in a related discipline